Terms of Use

Effective Date: October 26, 2025

Welcome to Veiled Valley. By using our website, veiledvalley.com, you agree to these Terms of Use. Please read them carefully before using our services.

About Veiled Valley
Veiled Valley is a travel service based in Mai Chau, Vietnam. Through our website, visitors can learn about our tours, submit booking inquiries, and connect with our travel advisors. By accessing or using this website, you agree to comply with these Terms and all applicable laws and regulations.

Use of the Website
You agree to use this website only for lawful purposes. You may not use our website in any way that could damage, disable, or impair its operation, or interfere with any other party’s use of it.You must be at least 18 years old to submit a booking inquiry or make a tour reservation.

Bookings and Payments
Custom tour bookings are subject to availability and confirmation by Veiled Valley. Prices, itineraries, and inclusions may change based on season, group size, and special requests.
By submitting a booking inquiry, you agree that:

  • The information you provide is accurate and complete.

  • A reservation is not confirmed until you receive written confirmation from Veiled Valley.

  • Payment terms, cancellation policies, and refund rules will be provided during the booking process.

Third-Party Links
Our website may include links to third-party websites such as our Travel Advisor profile, Instagram, or Facebook pages. We are not responsible for the content, privacy policies, or practices of these external sites.

Intellectual Property
All content on veiledvalley.com — including text, images, graphics, and logos — is owned by or licensed to Veiled Valley. You may not copy, reproduce, or distribute any materials without our written permission.

Limitation of Liability
While we aim to provide accurate and up-to-date information, Veiled Valley does not guarantee that all content on this site is error-free. We are not liable for any losses, damages, or injuries arising from your use of our website or participation in any tours.

Changes to These Terms
We may update these Terms of Use from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website means you accept the revised terms.

Contact Us
If you have questions about these Terms, please contact us at:
reservations@veiledvalley.com

Privacy Policy

Effective Date: October 26, 2025

Veiled Valley respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit veiledvalley.com or communicate with us.

Information We Collect
We collect personal information that you voluntarily provide when you:

  • Submit a booking inquiry or contact form (such as your name, email address, phone number, and travel details).

  • Communicate with us via email or social media. We may also collect non-personal information, such as browser type, device information, and website usage, through analytics tools and cookies.

How We Use Your Information
We use your information to:

  • Respond to booking inquiries or provide travel recommendations.

  • Communicate with you about your requested tours.

  • Improve our website and customer experience.

  • Share updates or offers (only if you’ve opted in to receive them).
    We do not sell or rent your personal data to third parties.

Sharing of Information
We may share your information only with:

  • Trusted partners and service providers who help arrange your travel experience.

  • Our travel advisor partners, when needed, to complete a booking or itinerary.

  • Authorities, if required by law. Each third-party partner is expected to protect your information and use it only for the purpose of fulfilling your travel request.

Cookies and Analytics
We may use cookies or analytics tools to understand website traffic and improve functionality. You can disable cookies in your browser settings if you prefer not to allow them.

Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no online platform is completely secure, and we cannot guarantee absolute protection.

Your Rights
You can request access to, correction of, or delete your personal data by contacting us at reservations@veiledvalley.com. We will respond as soon as possible.

Third-Party Links
Our website contains links to other websites, such as our Travel Advisor, Instagram, and Facebook profiles. We are not responsible for the content or privacy practices of these third-party sites.

Updates to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on this page with the most recent “Effective Date.”

Contact Us
For any questions or concerns about this Privacy Policy, please contact:
reservations@veiledvalley.com
veiledvalley.com